Payment‑Related Questions
Q: What payment methods do you accept for purchasing drinkware?
A: We accept major credit cards (Visa, Mastercard), digital payment platforms (PayPal, Stripe), and other secure methods. At checkout, simply enter your card details for encrypted, PCI‑DSS compliant transactions that safeguard your financial information – ensuring a safe and seamless purchase experience for every cup, mug, or tumbler you order.
Sizing & Fit‑Related Questions
Q: How do I choose the right size or capacity for a mug, tumbler, or travel cup?
A: Each product page includes a detailed size chart with capacity (in ounces and millilitres), height, and diameter measurements, along with guidance on ideal uses – from espresso to iced coffee to on‑the‑go hydration. For personalised advice – such as selecting the perfect size for your daily commute or home office – contact our customer service team at [email protected] for tailored recommendations.
Order‑Related Questions
Q: Can I cancel my drinkware order?
A: Yes, but only if the order hasn’t shipped yet. Cancel before dispatch for a full refund. After shipment, please follow our return policy for unopened, unused items.
Q: Can I modify my order after placing it?
A: Contact [email protected] immediately. Modifications (e.g., size, colour, quantity) are possible only if the order hasn’t been shipped.
Q: How long until my drinkware arrives?
A: Total delivery time = 1–2 business days (processing) + 7–14 business days (shipping) = 8–16 business days for all destinations. Express shipping options are available for urgent needs.
Q: Can I track my order?
A: Yes. A tracking number is emailed to you upon shipment. Use it to monitor real‑time updates via our “Track Order” feature on the website.
Return & Refund‑Related Questions
Q: Can I return a cup or mug if I’m unsatisfied or if it doesn’t meet my expectations?
A: Returns are accepted within 30 days provided the item is unused, undamaged, and in its original packaging. We cover return shipping for defects, wrong items, or size discrepancies; customers bear the cost for change‑of‑mind returns. For hygiene reasons, please note that used drinkware (any item that has been washed or filled) may not be eligible for return.
Q: How long does a refund take?
A: Refunds are processed within 7 business days after return verification, depending on your payment provider.
Contact Us
For further assistance:
Address: UNIT 60 3/F YAU LEE CTR NO.45 HOI YUEN RD KWUN TONG HONG KONG
Telephone: +85245706852 (Available Monday–Friday, 08:00–17:00 UTC +8)
Email: [email protected]